X Beat FAQ — All Your Questions, Answered

X Beat is strictly for users aged 18 and above. Age verification is required at registration. Creating or using an account as a minor is strictly prohibited. We are committed to responsible gaming.

No. Per X Beat's policy, each person is allowed only one account. Multiple accounts cannot be created using the same mobile number or email address. Violations may result in permanent account suspension.

If you want to close your account in the Help Center Contact our support team. Before closing, make sure you've withdrawn your full balance. As part of our responsible gaming commitment, we also offer Self-Exclusion as well.

After logging in, go to "Profile Settings" from your dashboard to update your name, email, and address. Changing your mobile number requires OTP verification. Your date of birth cannot be changed once set — contact support if needed.

Depositing on X Beat is simple. Log in → click the "Deposit" button on your dashboard → select your preferred payment method (bKash/Nagad/Rocket) → enter the amount → confirm with OTP. Your balance is typically updated within 1–3 minutes.

The minimum deposit on X Beat is just ৳200, applicable across bKash, Nagad, and Rocket. The maximum single deposit limit is ৳50,000. For larger deposits, please contact support.

Deposits via bKash, Nagad, and Rocket are typically credited to your balance within 1 to 5 minutes. During peak hours, it may take up to 15 minutes. If more than 15 minutes have passed, please contact us with your transaction ID in the Help Center contact us.

Don't panic if this happens. Note the transaction ID (TrxID) from your mobile banking statement and immediately in the Help Center and let us know. Our team will refund or credit the amount to your balance within 2 business days.

To withdraw, log in → select "Withdrawal" from your dashboard → enter your payment method and number → enter the amount → confirm with OTP. Funds sent to bKash and Nagad typically arrive within 15–30 minutes.

The minimum withdrawal on X Beat is ৳500. You can withdraw up to ৳1,00,000 per day. VIP members have higher daily limits. A verified account is required to make withdrawals.

Under normal conditions, deposits reflect within 15–30 minutes for bKash and Nagad, and 30–60 minutes for Rocket. Requests made between 12:00 AM and 6:00 AM are processed after 6:00 AM. If it takes longer than 2 hours, please contact support.

Common reasons for a rejected withdrawal include — an unverified account, unmet bonus wagering requirements, or an incorrect payment number. The reason for rejection will be sent to you via SMS or email. To resolve the issue, in the Help Center contact us.

First, create an account and make a deposit. Then Sports Events or Match Odds page, pick the match you want. Review the odds and add your selection to the bet slip. Enter your stake and click "Confirm Bet". That's it — your bet has been placed successfully.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" option is available on selected matches — this lets you secure a partial payout before the match ends. The Cash Out feature is only available on eligible matches.

If a match is cancelled or does not take place, your stake will be automatically refunded to your balance. Refunds are usually processed within 24 hours of the cancellation. For accumulator bets, the cancelled selection is counted as odds of 1.00.

Odds are a number that tells you how much you'll win if your bet comes through. For example, odds of 2.50 mean a ৳100 bet returns ৳250 (including your original ৳100). Higher odds mean a lower chance of winning, but a bigger payout. Match Odds View live odds for all matches on the page.

New members at X Beat can claim a welcome bonus package — a 100% match bonus on your first deposit, plus free bets right after registration. For full terms and conditions on all bonuses, on the Rewards page here.

Wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. Example: if a ৳100 bonus has a 5x wagering requirement, you must bet a total of ৳500 before withdrawing. Requirements may vary for each bonus — Learn more on the Rewards page here.

A daily bonus is automatically credited to your account each time you log in. Logging in on consecutive days increases the bonus amount. Missing a day resets the counter back to zero, so make it a habit to log in every day.

Welcome bonuses are generally valid for 30 days, daily bonuses for 24 hours, and free bets for 7 days. If wagering requirements aren't met within the validity period, the bonus will be forfeited. You can check the expiry date of each bonus on your account dashboard.

The X Beat VIP program is automatic. The more you bet, the more points you earn and the higher your VIP tier. No separate application needed. There are five VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond. For more details VIP page here.

VIP members enjoy — higher withdrawal limits, faster withdrawal processing, exclusive monthly bonuses, a dedicated account manager, invitations to special tournaments, and birthday gifts. The higher your tier, the greater the benefits.

VIP points reset at the end of each calendar year. However, your VIP tier is maintained for the first three months of the following year. If you do not re-earn enough points within that period, your tier may be downgraded. Staying consistently active makes it easy to hold your tier.

Yes. X Beat uses 256-bit SSL encryption to keep all your data and transactions completely secure. We are a licensed and regulated platform, and your personal information is never sold to third parties.

Log in → Account Settings → select "Change Password". Enter your current password, then enter your new password twice. For security, use a password of at least 8 characters — combining numbers, uppercase letters, and special characters.

Change your password immediately and log out of all active sessions. Then in the Help Center provide us with the details. Our security team will review all activity on your account. Keep login notifications enabled so you receive an SMS whenever a new device logs in.