X Beat Help Center — Detailed Guide

Every online platform runs into issues from time to time. Stuck payments, forgotten passwords, missing bonuses — these are all common problems. X Beat understands how important it is to get things resolved quickly. That's why the Help Center is built to let you fix most issues on your own, and for anything else, live chat is there for instant support.

This page covers solutions to the most common issues on X Beat. Every guide is written in plain English so that any user — tech-savvy or not — can resolve problems on their own.

Registration & Login Issues

The most common issue during registration is not receiving the OTP, which is usually caused by a network problem. Wait a few minutes and try again. If it still doesn't arrive, make sure the mobile number you entered is correct. Note that a maximum of 5 OTPs can be sent to each number per day, so avoid retrying too quickly and give it a moment.

If you've forgotten your password, click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes under 3 minutes.

ðŸ’Ą Important: Never share your X Beat account password with anyone. X Beat staff will never ask for your password over the phone or in a chat. If anyone asks for your password, contact support immediately.

How to deposit correctly via bKash

Depositing via bKash is the most popular method on X Beat, and takes just 30 seconds when done correctly. Log in to the platform and click the "Deposit" button. Select bKash as your payment method. Enter the amount and click "Next". You'll be given a bKash number to send the funds to. Open bKash on your phone and use "Send Money". Save the transaction reference number.

  1. Log in to your X Beat account
  2. Click the "Deposit" button
  3. Payment method: select bKash
  4. Enter amount (ā§ģ500 – ā§ģ50,000)
  5. Send money to the bKash number provided
  6. Enter the transaction ID in the confirmation form
  7. Balance is usually credited within 30 seconds

Tips: A new bKash number is provided for every deposit — never send to a previous number. Each transaction uses a different number for security purposes.

How to Withdraw

Withdrawing from X Beat is straightforward. Log in to your account and go to the "Withdrawal" or "Withdraw Funds" option. Enter the amount and your bKash number. Processing is usually completed within 1 to 3 hours. Nights and holidays may take a little longer.

The most common reason a withdrawal gets stuck is an unmet rollover requirement. If you've claimed a bonus, withdrawals are not available until its rollover is completed. Check the "Bonus" section of your account to see how much rollover remains.

How to Claim a Bonus

X Beat's welcome bonus is credited automatically — no manual claim needed. It's added to your account after your first deposit. However, cashback and special offers may sometimes need to be claimed manually.

If your bonus hasn't arrived, first check that your deposit met the minimum requirement. X Beat's welcome bonus requires a minimum deposit of ā§ģ500. If all conditions are met and the bonus still hasn't been credited, contact live chat with your transaction ID.

Account Verification

For regular betting on X Beat, phone number verification is all you need. However, large withdrawals may require identity verification. In that case, you'll need to upload a photo of your National ID — this is a one-time step and won't be required again.

Verification is usually completed within 24 hours. Verified accounts benefit from higher withdrawal limits and added security.

⭐ Keep in mind: X Beat is not intended for users under 18. Please gamble responsibly and never bet more than you can afford. For assistance, Responsible Gaming Visit the page.

Mobile App Troubleshooting

If you're having trouble downloading or installing the X Beat mobile app, first check that "Install from unknown sources" is enabled in your phone's settings. On Android, you'll find this under Settings > Security. iOS users can download directly from the App Store.

If the app crashes or runs slowly, close it and reopen it. If the issue persists, check for an available update — some problems found in older versions are fixed in newer releases. Clearing the cache can also resolve many issues.

Live Betting Questions

If you see a "Bet Not Accepted" message while placing a bet in live betting, it means the odds have changed. Refresh the page and try again with the updated odds. Odds in live betting can change every second, and the rate of change is higher during key moments in a match.

The cash-out option isn't available on all bets. X Beat offers this feature on selected events only. The cash-out amount is calculated based on the current value of your bet.